It’s a simple question, but there’s often a complex answer, especially for employees at FedEx, who handle an average of 16.5 million packages a day. Today, machine learning is making getting those ...

Suining Ding, Ph.D., is a professor of Interior Design at Purdue Fort Wayne, and she is a lifetime scholar dedicated to curating service-learning experiences for herself, her students, and the broader ...

Olivier Pailhes is the CEO and co-founder of Aircall, a cloud-based call center platform, used by businesses and call centers globally. The turbulence of the waves of the pandemic, punctuated by brief ...

Customer experience has grown more crucial in present times for any company’s long-term success. Micro-moments are reinventing and changing modern business procedures, especially as technology manages ...

Morehead State University provides valuable real-world experience to students through service-learning opportunities. MSU received a substantial financial award to expand the possibilities for Eagles ...

The adage “the customer is king” will always ring true, no matter what industry you’re in. A negative customer experience can lead to the demise of a business if its leaders can’t figure out how to ...

At Mercy University, students have opportunities to learn outside of the classroom. Through internships, co-ops, clinical rotations, service learning, volunteer work, and student teaching, Mercy ...

Morehead State University's Center for Career Development and Experiential Education is pleased to announce the addition of Andrew Sexton (Class of 2020, 2022) as the coordinator of service learning. ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

WMU provides a holistic, experience-driven education. Here, transformational learning emerges from traditional classroom instruction paired with application in live situations. It is in our DNA. Nine ...

One of Ireland’s largest telco providers, Virgin Media Ireland, has adopted the Pega platform with the belief that happy service agents will lead to happy customers. Virgin Media Ireland, owned by ...