Franklin College employees gathered to enjoy a holiday meal together and pay tribute to colleagues celebrating milestone ...

Today’s push for superior customer service is being underscored by the financial incentives/disincentives embedded in Medicare payment methodology. Strategists also point to the long-term reality of ...

There are many reasons why excellent service is valuable to a service business. If a company can provide best-in-class service, they will retain customers, attract new ones, and realize financial ...

Focus on values and relationships, be sure people have enough freedom and motivation to make the right choices and, ultimately, that will get you to that true service excellence environment. In ...

One day last summer, Monroe (WI) Clinic delivered its employees iced lattes with a special message—"We appreciate you a latte!" The gesture thanked employees for embracing the hospital's effort to ...

Industries around the world depend on a variety of services and products to fulfill their respective missions. When your company is one that lends support through providing a service, rather than a ...

Service management organizations are beginning to focus on improvements, principally on service delivery and the type of services that are being delivered. This is being driven by a shift in consumer ...

The tenets of being cost-conscious and focused on service excellence seem to be in direct contradiction. After all, investing in providing a strong customer experience comes at a cost to the ...

In most cases, poor customer experiences are rooted in inefficient or outdated processes and technology — or at times, both. By now, businesses have spearheaded multiple initiatives around customer ...

PALO ALTO, Calif.--(BUSINESS WIRE)--Talkdesk®, Inc., a global provider of artificial intelligence (AI)-powered customer experience (CX) technology that serves enterprises of all sizes, today announced ...