Continuum has expanded its Service Desk offering to include round-the-clock end-user support and more CRM integration, according to the company. The addition allows managed services providers to ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

The Department of Veteran Affairs awarded ASM Research a $286-million contract to support its National Service Desk, a key component of the department’s MyVA strategy. Through the contract, ASM will ...

Time is money — that’s especially true when it comes to IT services. Without processes in place to effectively answer everyday questions or address minor issues, high-volume IT departments can easily ...

SHREVEPORT, LA (KSLA) - CSRA is set to hire up to 500 additional staff to support the U.S. Department of Veterans Affairs (VA) Enterprise Service Desk (ESD) through a $238 million task order. The new ...

If you ask for help from the IT Service Desk they may want to try to provide immediate help by a remote support tool called BeyondTrust. It is a remote support solution that allows the IT Service Desk ...

General Dynamics IT has secured a five-year, $110 million contract with the Veterans Affairs Department for around-the-clock service desk support. The five-year contract will support 500,000 VA ...

After experiencing more than a 40 percent increase in IT help desk requests in four years, Creighton University in Omaha, NE, has decided to outsource its IT service desk in an effort to centralize ...

The COVID-19 pandemic has provided a perfect opportunity for many types of social engineering attacks. It is not surprising that 2020 saw a spike in breaches. With users working remotely, attackers ...

The U.S. Customs and Border Protection has announced plans to launch a competition for a contract to provide technology service desk operations support services for its Office of Information and ...