No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...
NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations ...
Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. Previously, the ...
Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address these challenges, Info-Tech Research Group has published a three-phase AI ...
Shalin Jain embraced his love of tech early on, with five years of coding experience and three years of entrepreneurship under his belt by the time he left college. His tech odyssey started in his ...
Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...
DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing ...
You can’t fix what you can’t see, and in an enterprise increasingly relying on mobile, virtualized and cloud assets, that can be a real problem for service desk operations. IT service management (ITSM ...
EXL has been awarded a contract to manage the service desk operations for the Data Communications Company, DCC. This role involves overseeing incidents related to smart meter infrastructure, and ...
atSpoke, a modern workplace service desk for intuitive internal ticketing has compiled a report (titled “COVID-19 and the Great WFH Transition”), which analyzed customers’ ticket data from Jan. 1 ...
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