Looking at the mainstream practice of service design today, something is clearly not working. Over the past decade, service design has evolved into a commodified brand or product—one that has been ...

Professor Michèle Paulin has created two of the most progressive and advanced courses in Marketing at Concordia using an approach that is based in humanism, reciprocity and the senses. The course ...

Devops “champions the idea that software delivery and operations are shared responsibilities,” says Rohan Rasane, product architect at ServiceNow. The focus is on automation, collaboration, and ...