An addition to the Spectrum® Construction Software, the Service Request center provides, on a single screen, access to all of the information required to handle a customer’s service request. A ...

We list the best call center software, to make it simple and easy to provide and analyze call data to improve customer relations, employee management and workflow efficiency. Call centers used to ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Hewlett-Packard announced June 18 what it described as a “significant expansion” of its software and service portfolios as part of its overall strategy to help IT organizations improve data center ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Jonesboro’s E-911 Dispatch Center is preparing for a major technology upgrade designed to improve response times and ...

I’m on the phone with a startup executive roleplaying as a frustrated customer, and a note along with a speedometer icon appears on my computer screen: Speaking slowly — You are speaking slower than ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...