G2 recognition is unique because it recognizes companies based on independently benchmarked software user reviews and ...

Call center software tools have become essential to almost every large-scale business. The software plays a critical role in simplifying customer relationships and improving an overall customer ...

Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Contact center automation is transforming how businesses manage customer interactions by optimizing repetitive tasks, improving agent efficiency and enhancing customer experiences. From intelligent ...

As an AI engineer at Meta, Boris Valkov helped build PyTorch, one of the world’s largest machine learning libraries. During his time there, Valkov realized that artificial intelligence “was about to ...

Armen Kirakosian remembers the frustrations of his first job as a call center agent nearly 10 years ago: the aggravated customers, the constant searching through menus for information and the notes he ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Humberto Sarabia Jr., lead dispatcher for the 502nd Civil Engineer Group/Fire Department, responds to a 911 emergency call on Joint Base San Antonio-Randolph, Texas, Oct. 3, 2018. (U.S. Air Force ...

It’s probably not that controversial to say things are changing quickly. The promise (or the threat) of artificial intelligence is roiling the media, upending traditional ways of doing business, and ...