Customer service can be an up-and-down kind of job. One customer situation may make a representative feel like she has accomplished a lot for the company and the customer, and then the next call can ...

Your customer service department is responsible for maintaining customer satisfaction, helping to retain customers and assisting in generating repeat revenue for the company. Customer service training ...

STATEN ISLAND, N.Y. — It’s that time of year when retailers are seeking seasonal workers to help during the busy holiday season. It will be different than previous years for job seekers in New York ...

Forbes contributors publish independent expert analyses and insights. Rachel Wells is a writer who covers leadership, AI, and upskilling. Between 2020 and 2021 (the year immediately after the start of ...

Planning a funeral can be emotionally taxing for friends and families who are mourning the loss of a loved one. However, they’re not alone in the grieving process: Compassionate, knowledgeable funeral ...