Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days — the agency’s telephone customer service can “suck.” “We need to show how bad we suck on ...

Update: The Social Security Administration (SSA) has conceded an issue with phone service, after denying it to NPR, and has announced a fix. On Tuesday, NPR reported that some people's calls were ...

Windows Active Directory (AD) service accounts are prime cyber-attack targets due to their elevated privileges and automated/continuous access to important systems. Windows Administrators should ...

As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

AT&T is rolling out a protection that prevents unauthorized changes to mobile accounts as the carrier attempts to fight a costly form of account hijacking that occurs when a scammer swaps out the SIM ...

Active Directory account lockouts happen when too many failed login attempts trigger security limits. Common causes include outdated cached credentials, expired service account passwords, mobile ...