The post Call Center Employee Gets Great Feedback For Sounding Natural, But Then A New Supervisor Tells Her To “Stick To The ...

7 No-Fluff Cold Call Script Examples You Can Steal Your email has been sent A great cold call script helps reps make a positive first impression. You can customize these examples and start using them ...

How often do you call a customer service hotline and feel like the agent on the other end is on a completely different planet? Maybe they were robotically reading from a script or seemed more annoyed ...

Debt settlement companies play the middle man between consumers and their creditors. Clients are often advised to stop paying their creditors and instead funnel their funds through the debt settlement ...

The best call center software is RingCentral, providing omnichannel functionality, helpful project management tools, and a range of advanced features like interactive voice response (IVR). RingCentral ...

Forbes contributors publish independent expert analyses and insights. I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

Script Consultant Hayley McKenzie shares some advice ahead of our next Open Call for script submissions. This year the dates for our Open Call are from noon on Tuesday 4th November to noon on Tuesday ...

What Is the Best Dialer for My Call Center? Your email has been sent Learn about five types of call center dialers, including the benefits and drawbacks of each solution. Discover the ideal dialing ...

How should writers get ready to submit their script to BBC Writers Open Call, or any other opportunity deadline? Making sure you have enough time to do multiple revisions before the deadline is ...