Salesforce has rolled out a redesigned Slackbot, positioning it as a personal AI agent embedded directly into Slack.

Coveo today introduced Coveo for Salesforce, for the first time placing the power of a highly advanced, enterprise unified indexing engine in the hands of end users, through a limited, advance free ...

SALT LAKE CITY-- (BUSINESS WIRE)-- NICE inContact, a NICE (Nasdaq: NICE) business, today announced NICE inContact CXone support for intelligent routing of omnichannel customer interactions natively in ...

The venture capital-backed CRM vendor turned a profit in its third quarter, according to CEO Larry Augustin SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a ...

SugarCRM is hoping to gain inroads against its much larger rival Salesforce.com with a revamped user interface it says places emphasis on the needs of individual users, not business managers seeking a ...