New automation features are designed to make agents more productive and companies more agile during the pandemic. Salesforce on Thursday unveiled new AI-powered workflows and contact center updates in ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Salesforce Inc. today launched a new suite of features called Salesforce Foundations to help larger businesses that span multiple industries unify their sales operations. In addition, it provides free ...

Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...

Salesforce on Wednesday is updating the Service Cloud with a series of capabilities that should help organizations respond to post-pandemic customer demands. Here's a look at how the cloud leaders ...

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Salesforce announced an update to its Service Cloud today, which the company says enables non-technical administrators to build a customer service organization with connected services in less than a ...

SAN FRANCISCO, April 21, 2021 /PRNewswire/ -- Salesforce, [NYSE: CRM], the global leader in CRM, today introduced the next generation of Service Cloud — technology to support changing customer service ...

Service leaders will be able to predict customer demand and organize their workforce to staff the right agents with the right skills at the right time -- all on the world's #1 CRM SAN FRANCISCO, Dec.