Palm Coast, FL, Jan. 14, 2026 (GLOBE NEWSWIRE) -- Coastal ® (formerly known as Coastal Cloud), a leading Salesforce, data, and AI consultancy, today announced the completion of its acquisition by Tata ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Choosing your first or next field service management (FSM) software can be daunting, especially as many of these systems require a huge investment in implementation time and cost. Two of the most ...

Salesforce today unveils the first update to its field service management (FSM) product since the acquisition of FSM vendor ClickSoftware, which closed in October last year. New features include ...

Amidst the slew of Salesforce Connections announcements across commerce, service and marketing, the centerpiece was Salesforce bringing their Customer Data Platform (CDP) inside of Customer 360. CDP ...

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With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...

SAN RAMON, Calif. (AP) — Business software pioneer Salesforce.com is buying work-chatting service Slack for $27.7 billion in a deal aimed at giving the two companies a better shot at competing against ...

Einstein “Case Predictions” will be available in Salesforce Service Cloud as part of the new release. Call centers ain’t what they used to be. That’s because customers rely on an increasingly wide ...

Salesforce on Tuesday announced a series of updates to Field Service, its platform for dispatching and managing field service technicians. Field Service is one of Salesforce's fastest-growing product ...