Einstein “Case Predictions” will be available in Salesforce Service Cloud as part of the new release. Call centers ain’t what they used to be. That’s because customers rely on an increasingly wide ...

Salesforce has always fashioned itself as a socially responsible company, and that includes working on a Net Zero carbon emissions goal. In fact, it launched Sustainability Cloud (now called Net Zero ...

Salesforce said on Tuesday that it's bringing the full power of Einstein Analytics to its Financial Services cloud. Salesforce rolled out Financial Services cloud in 2016 as a way to tap into the ...

Generative AI will soon be everywhere — including in Salesforce’s Net Zero Cloud environmental, social, and governance (ESG) reporting tool. Salesforce will add new features to Net Zero Cloud to ...

It’s coming up on two years since Salesforce acquired Pardot, and on Thursday the company enriched its resulting Sales Cloud B2B marketing-automation product with two new key capabilities. Intelligent ...

In the quest for enhanced corporate sustainability, the integration of innovative technologies is ushering in a new era of reporting capability and transparency. Cutting-edge digital tools are ...