Session Initiation Protocol Recording, or SIPREC for short, defines the architecture, associated call flows, and metadata that can be used for call recording. "This call may be recorded for quality ...

I’m trying to get info from a supplier and they are insistent that a trunk is a 1 to 1 with a call. Now I am 99.999% sure he's wrong, but before I tell him so I wanted to make sure someone who knows ...

Today, we’d like to talk about how Session Initiation Protocol can bring the call center a greater variety of ways to communicate. SIP, as readers may recall, has three important advantages over H.323 ...

Imagine getting proprietary or personal information from the IP/SIP telephone calls and then having a field day with the information. Of course I'd be the one troubleshooting our latest SIP trunk ...

Nuasis (Mountain View, CA), a developer of IP call routing software for call centers, has come out with the latest iteration of its tool, NuContact Center 2.0. With this release, Nuasis employs an ...

Invoca, a provider of cloud-based inbound call marketing technology, announced the capability for enterprise brands using Session Initiated Protocol (SIP) telephony applications to integrate with ...

Series of software enhancements adds additional value to existing products — Standard PCI form factor telephony boards become TDM/IP gateway systems CeBIT, Hanover, Germany. March 15, 2007– Dialogic ...