Growing up in Zambia, Choolwe Mandona did not always plan on becoming an engineer. “I actually was pretty afraid to do engineering,” said Choolwe, who graduated from Miami University in 2013 with a ...

Watch the process of diagnosing and solving a tricky issue. See the steps, tools, and problem-solving approach used to identify the root cause.

Are you relying on gut feel to diagnose difficult problems in your organization? If the answer is yes, there is a good chance you are going to be led astray. Why? Because “until you really take the ...

This course is designed to improve the problem-solving skills of all employee levels in any organization, providing an understanding of the processes and techniques for root cause analysis and ...

At an Huntsman Cancer Institute Clinic, providers are often delayed in how soon they see a patient during a new visit appointment. Typical delays (wait time) from check-in to provider page was 20 ...

When there’s a major systems outage or performance issue, IT teams come to the rescue to restore services as quickly as possible. Some IT organizations follow IT service management (ITSM) incident ...

One of the biggest changes in the 2020 FCPA Resource Guide, 2nd edition, is the addition of a new Hallmark, entitled, Investigation, Analysis, and Remediation of Misconduct, which reads in full: The ...

Do you play pool? I sure don’t. But I know enough about the game to use it as a metaphor for the hidden reasons we don’t do what we say we will. The object is to get balls into pockets using a big ...

I teach management skills at a university business school in Toronto. My students and I were looking at some common leadership challenges in teams, and one story really got us thinking. This is a ...