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Director of Sales and Strategic Partnerships at ReadyCloud, the Shipping, Returns, Growth Marketing and CRM Suite built for e-commerce. Your returns process is one of the most important aspects of ...

Time-consuming processes and the need for specially trained and/or dedicated returns counter staff can make returns a costly operational expense. Instead of what could have been a pleasant experience ...

With more than a decade of experience, Nelson covers Apple and Google and writes about iPhone and Android features, privacy and security settings, and more. However, after the dust settles and you've ...

A customer wants to return an item? Damn him! One might think that this is the attitude of many online stores if you look at their return processes. Returns are an inevitable part of selling online.

From Macy's to J.Crew, these retailers are making it harder — and more expensive — to return presents. Here are the return ...

Walmart is adding another new feature to its app and this one aims to make returning items as painless as possible. Starting soon, when you need to return something, you'll first start the process on ...

Dashia is the consumer insights editor for CNET. She specializes in data-driven analysis and news at the intersection of tech, personal finance and consumer sentiment. Dashia investigates economic ...

Reverse logistics is a term that is often heard but not fully understood by many business owners. Simply put, it’s the process of moving goods from their final destination back to the supplier. In ...