Matt Earle is an entrepreneur based in Toronto, Canada, and is the President of Reputation.ca, an online reputation management company. Word-of-mouth has always been a powerful marketing force and is ...

A brand’s image in consumers’ eyes matters more today than ever, and public opinion plays an increasingly influential role in shaping that image. As a business owner, brand image is not something you ...

Pam Dodrill has been named Chief Customer Officer, focused on championing the experience of Reputation's fast-growing customer base. Brad Null, a data scientist expert and UCLA artificial intelligence ...

The aptly named online reputation management firm Reputation.com Inc. has a lot more money in the bank today after closing on a $150 million minority growth funding round. The round was led by Marlin ...

Reputation.com Inc., a well-funded startup that helps companies measure and improve customer sentiment around their brands, has acquired analytics startup Nuvi Inc. to broaden its software ...

Welcoming or even requesting customer input on user-generated review sites can be a good way to boost credibility Some industry experts believe negative reviews seem to carry a lot more clout than ...

Having a bad reputation for customer experience is a big — but not insurmountable — challenge. Here's how you can work past it. As companies strive to provide excellent customer experiences, some are ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The customer support experience outsourcing industry is often asked if it's worried about ...

The PR firm and market-research company sought to understand consumers’ perception of trend-leading companies in Singapore. They polled more than 800 respondents in Singapore with questions related to ...