When engineers first received the Bomgar appliance back in March, the company had just released a new version, so the new documentation did not match the user interface (UI) on the old appliance.

I love my 78-year-old mother and do whatever I can to help. But when she has computer trouble, she spins into a frustrated tech spiral, starts lashing out, and I want nothing to do with her. The ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...