Recently, EE in the UK introduced a new feature, called Priority Answer, that allows its customers to pay £0.50 ($0.81) to jump the queue on customer service calls. EE is one of the largest telecoms ...

Advanced virtual and cloud queue management: For complex, high-volume environments, Service Systems' advanced virtual systems ...

Google has announced Cloud Tasks, a task queue service for Google Cloud Platform's App Engine, the web framework and fully managed cloud computing platform. Cloud Tasks enables asynchronous execution ...

They include length of the queue, service speed and the characteristics of the wait endured so far. These variables can mean the difference between someone staying in the queue or leaving it. The ...

Amazon’s hosted Simple Queue Service (SQS) has encountered performance problems this month that have prompted users to question its overall stability and its viability for commercial applications. The ...