Quality of Service (QoS) comprises a set of tools and techniques which allow network devices to be configured to identify traffic that needs to be prioritized and to forward traffic based on the needs ...

Not a subscriber? Apply online today. The editorial staff of Logistics Management (LM) is proud to unveil the results of the “39th Annual Quest for Quality Awards.” This year, our survey results yield ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

In today’s digital economy, engineering leaders face a paradox. Businesses are demanding faster releases, but at the same time, customers and regulators are insisting on higher reliability than ever ...

Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

Each year, Commercial Integrator diverts our attention from integrated technology design and application and, instead, focuses on the nuts and bolts of supplier service. Across categories like general ...

We Predict Deepview True Cost Report gauges auto quality based on data from millions of service and warranty repair reports. A new study released Tuesday is aimed at answering critical questions never ...