In the pharmaceutical and life sciences industries, the terms Quality Assurance (QA) and Quality Control (QC) are often used interchangeably, but they represent two distinct and critical functions ...

Two terms that have many interpretations because of the multiple definitions for the words assurance and control…. One definition of quality assurance is: all the planned and systematic activities ...

Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...

When people talk about AI tools transforming business, the focus usually falls on customer engagement, predictive analytics, or marketing intelligence. These areas are visible, headline-friendly, and ...

If you would like to learn more about the IAEA’s work, sign up for our weekly updates containing our most important news, multimedia and more. This manual was developed to serve as guidance on ...

The present publication provides for the first time information and guidance for defining and implementing quality assurance programmes covering the entire life-cycle of software important to safety.

Over the last few months, I have heard various experienced and knowledgeable experts state (emphatically no less) totally contradictory opinions regarding quality assurance (QA), quality control (QC), ...

In 2022, the dominating segment for computer vision (CV) was quality assurance and inspection because of the rapid adoption of process automation in the manufacturing industry. One of the key benefits ...

Skilled nursing facilities are required by law to have quality assessment and assurance committees to maintain and improve safety and quality in their facilities. The documents created and used by the ...