Salesforce has introduced its Clean Energy Program Management for Energy & Utilities Cloud. The new solution streamlines the launch, management and oversight of energy efficiency, conservation, ...

‘My priorities for my teams is to improve our speed of response, to improve our speed of resolution and to improve the quality of the resolution that we‘re providing to our partners and to have more ...

Increased fees for Salesforce’s Connector program are beginning to affect software vendors, potentially raising integration ...

Salesforce on Tuesday announced a new service that aims to help B2C and B2B companies build and customize loyalty programs. Built on the Customer 360 Platform, Salesforce said its new Loyalty ...

‘The mantra is one program, one team – that’s gonna take a while to fully come to fruition, but we’re pretty far along that path,’ Richard Hasslacher, Slack’s vice president of alliances and channels, ...

In this week's CX newsbyte, acquisitions from Pega, Mailchimp and Verve, an update from Salesforce. All that and more from the world of customer experience. Pegasystems, which provides customer ...