Businesses are getting on board with social advocacy programs today. Many companies are beginning to leverage their most valuable spokespeople: Their employees. Employees will share their enthusiasm ...

With so many recognition program KPIs, it’s easy to forget about the true importance of recognition. It’s not just about how many awards are sent, or how many times employees log on to the program. It ...

I wrote an article a few weeks ago that spoke to the importance of having Key Performance Indicators, or KPIs, for e-mail programs. As a result of that article, I had quite a few responses asking for ...

This article will discuss 6 KPIs that can be used to clearly determine whether a brand is providing an exceptional omnichannel customer experience. Many brands use key performance indicators (KPIs) to ...

Opinions expressed by Entrepreneur contributors are their own. Businesses are getting on board with social advocacy programs today. Many companies are beginning to leverage their most valuable ...