The virtues of writing something down cannot be overstated. Especially given we’re all feeling the pressure from an industry with ongoing labor shortages, large-scale projects, stronger than-ever ...

All companies are struggling to adapt to COVID-19 and its business impact. But those with outdated systems and inflexible processes have been hit particularly hard. Faced with the need to upgrade ...

Process mapping is one of the basic quality or process improvement tools used in Lean Six Sigma. It has acquired more importance in recent times, given the complexities of processes and the need to ...

We were unable to process your request. Please try again later. If you continue to have this issue please contact customerservice@slackinc.com. For those of you who don’t know, a marketing funnel is a ...

"Not making the sales numbers? There must be a problem in the sales department!" How often have you heard a statement like this? If orders are not closing does it mean salespeople don't know how to ...

I mapped my first business process diagram over 35 years ago when I joined Accenture. I used a hierarchical diagram format called IDEF0 to describe an ERP system we were implementing at a U.K. defense ...

For many companies, the particular products and services they produce are no longer enough to differentiate them from the competition. Differentiation must therefore be derived in some other way. One ...