Quality improvement is an ongoing process designed to improve patient care and experience. It may also prevent complacency, improve teamwork, raise the bar on innovation and reduce inefficiencies in ...

According to Jeffery Liker’s book, The Toyota Way, it’s estimated that most business processes are 90% waste and 10% value-added work. Value-added activities in a process are considered those that ...

Cervical screening reminder calls pilot: Utilizing EMRs to improve cancer screening. This is an ASCO Meeting Abstract from the 2016 Quality Care Symposium. This abstract does not include a full text ...

Creating efficient workflow processes should be a primary goal in any company. One way to problem-solve and make improvements in the workplace is to create a process improvement team. Whether it ...

In my years of process improvement work, I've identified some problems that hinder the achievement of excellence. These are likely not unique to my experience and I want to share them with you, along ...