This is having a significant impact on the business of health care, which is moving toward the more general industry lean manufacturing mentality. With a shift in onus of the delivery of care we are ...

As AI evolves to enterprise-grade complexity and scale, a new operating model is quietly evolving - Agentic Process Outsourcing. Here is how.

The importance of refining healthcare processes has never been more pronounced. In the Physician MBA Program at the Kelley School of Business Indianapolis, I learned process improvement—among other ...

Healthcare reform — a topic that’s been on everyone’s radar both within and outside of healthcare since President Obama signed the Patient Protection and Affordable Care Act into law in March 2010 — ...

An HR operating model is the way an HR function is organized to deliver value to its internal customers and the organization. The operating model encompasses six key areas: people, service delivery ...