As AI becomes more integrated into everyday business, service businesses win by using technology to support human connection, not replace it.

Forbes contributors publish independent expert analyses and insights. Tony Bradley covers the intersection of tech and entertainment. The pace of technological innovation has significantly raised ...

ZÜRICH and SAN FRANCISCO, Feb. 23, 2026 /PRNewswire/ -- Typewise, an AI Agent Platform for enterprise customer service teams, ...

Opinions expressed by Digital Journal contributors are their own. “The solutions we have today will soon not be enough to provide unparalleled customer satisfaction. Information technology continues ...

AI customer service can be a game-changer, but balancing automation with human touch is critical to avoid disconnection and maintain loyalty. Artificial intelligence (AI) has become a game-changer for ...

Hilton's CEO said there's one surefire way to build loyalty with a customer. Christopher Nassetta, the executive who has held the hotel chain's reins since 2007, said solving problems for his guests ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

To drive growth, companies should transform customer support from reactive to predictive and proactive. Using foresight, ethical data and strategic alignment can turn customer experience into a key ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...

First Federal Bank was recognized by USA Today in America's Best Customer Service 2026 and America's Best Customer Service ...