It is the university’s legal and ethical responsibility to prevent harassment and discrimination on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ...

At Counseling Services, our primary responsibility is to the welfare of our clients. Therefore, we maintain high standards of client-care and ethical and professional conduct. On rare occasions, ...

All employees who have a concern or complaint that arises within the course of their employment are first encouraged to seek resolution of the matter through an informal process regardless of whether ...

Poor problem resolution drives off customers; good problem resolution helps you keep them in the fold. In fact, customers whose problems have been solved to their satisfaction are likelier to stay ...

We all face problems everyday in our personal and professional lives. The ability to solve problems is important and will make a huge difference in our lives and careers. Whether you are facing small ...

Your Web host isn’t up to expectations. Your site is available 99.7% of the time as stipulated by contract, but performance is slow, bandwidth is tight, and the firewall isn’t keeping hackers out. You ...

Commentary--Given the critical nature of today's business applications, an enterprise should develop a comprehensive strategy and consider the deployment of tools and processes to aid IT in quickly ...

Just about everyone has a story about a customer service experience. Some were so spectacularly good or bad that they take on a life of their own as they are repeated by many people with no connection ...

Commentary--Have you ever pondered the time and energy your development team spends on documenting, recreating, and attempting to resolve software bugs and reported issues (i.e. “application problems” ...