STAMFORD, Conn.--(BUSINESS WIRE)-- Two-thirds of enterprises will be using AI to manage field service operations by 2028, tightening control over the many variables involved in providing on-site ...

Over my time working in AVK’s service division the evolution of critical power solutions offered by AVK has been more than a professional journey – it’s been a testament to the significance of ...

Customers today expect brands to respond to customer service tickets within an hour, which can be a challenge. Creating incredible customer support experiences is challenging today. Your customers are ...

Austin, Nov. 25, 2025 (GLOBE NEWSWIRE) -- The Proactive Services Market size was valued at USD 6.65 billion in 2024 and is expected to reach USD 30.32 billion by 2032, expanding at a CAGR of 20.9% ...

Two-thirds of consumers contact customer service after receiving proactive outreach from companies, often using costly assisted channels because they need additional information or confirmation, ...

Companies typically employ both proactive and reactive customer service strategies. Proactive service refers to processes and techniques used to protect against customer problems and to motivate ...

Resellers operating in dealer networks have been on a rollercoaster ride since the 90s in the search for margin in products and services. They likely recognize a phenomenon described by Alexander ...

GONE ARE THE DAYS when running call centers — as they were known back then — was mostly a matter of policing order entries and making sure agents met productivity yardsticks. Now that call centers ...

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.