Forbes contributors publish independent expert analyses and insights. I cover travel with a focus on safety and sustainability. If you want an idea of how far customer service has fallen — and how ...
One of the obvious uses of generative AI is customer-facing chatbots. If you’ve ever had a frustrating interaction with a chatbot that is not particularly helpful, take heart because, with tools like ...
Southwest Airlines’ longstanding “customer of size” policy is generating new chatter, thanks to viral TikTok videos and media coverage surrounding efforts to push other airlines to offer seating ...
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