What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...

This is the first time ProPublica has produced a translation into plain language. We’ve increasingly seen newsrooms experiment with accessibility, including The New York Times’ Braille and audio ...

DEAN WILLIAM F. RUSSELL’S excellent paper called ‘So Conceived and So Dedicated,’ which appeared in the May 1935 Atlantic, starts an interesting train of thought. Mr. Russell’s article shows that he ...

President Obama signed the Plain Writing Act of 2010 into law on October 13, 2010. The new legislation will require federal government agencies to draw up a plain language action plan, and to train ...

WASHINGTON — The crack team of federal specialists proceeded cautiously and deliberately, activating a vast network of experts to avoid missteps. Skillful guidance was crucial to navigating the vexing ...

Want to do deals faster and increase customer satisfaction? Start by stripping out the legalese. by Shawn Burton What do you call a dense, overly lengthy contract that is loaded with legal jargon and ...

We’ve seen it time and again: Your colleagues spend countless hours compiling information and drafting a data-rich disclosure meant to inform the investing public. Yet, despite this effort, your proxy ...