Ensuring communications sent to state and local government agency clients are clear and understandable is crucial to ensure that individuals and families receive the services they need. Social ...

What is the great hidden cost of doing business and carrying on the government? Poor communication. And the numbers are staggering. Anyone who needs proof can find it in the just-published second ...

The doctor speaks "medicalese," and the patient's eyes glaze over. Researchers noticed this familiar failure to communicate when health care researchers asked people to take part in studies. So they ...

Matthews is a fellow of science and technology policy at Rice University’s Baker Institute for Public Policy. Russell is the Huffington fellow in child health and L.E. Simmons senior fellow in health ...

In a world of information overload, employers can struggle to get their benefits messages heard and, perhaps more importantly, understood. Last October, President Obama signed into law the Plain ...

This is the first time ProPublica has produced a translation into plain language. We’ve increasingly seen newsrooms experiment with accessibility, including The New York Times’ Braille and audio ...

Plain language versus structure. That’s the debate the parties offer the court Tuesday morning in Kemp v. United States. The case involves a small detail of the Federal Rules of Civil Procedure – the ...

Want to do deals faster and increase customer satisfaction? Start by stripping out the legalese. by Shawn Burton What do you call a dense, overly lengthy contract that is loaded with legal jargon and ...

City of Cambridge employees Crystal Rosa, right, and Bridget Martin, left, hold host language justice workshops with various city departments. (Photo courtesy Crystal Rosa) This is your first of three ...

We’ve seen it time and again: Your colleagues spend countless hours compiling information and drafting a data-rich disclosure meant to inform the investing public. Yet, despite this effort, your proxy ...

WASHINGTON — The crack team of federal specialists proceeded cautiously and deliberately, activating a vast network of experts to avoid missteps. Skillful guidance was crucial to navigating the vexing ...