To kick off Customer Service Week 2016 (which starts Monday), let me pose a question that may sound like a no-brainer: Does practice make perfect in customer service? The answer, surprisingly, is "not ...

Opinions expressed by Entrepreneur contributors are their own. Every entrepreneur should be intensely focused on his or her prospective customers. The ability to find a customer, sell your product or ...

When an existing customer reaches out to a company, how does their interaction start? Are they treated as an old friend with a known history, or do they need to start from square one each time they ...