Remote access to another PC via the internet can be a blessing, solving many IT problems quickly and easily. The helper can get a clear picture and often solve the problem immediately, even without ...

Remote workers may no longer have to ship malfunctioning PCs back to the office to get them working thanks to out-of-band support. An unbootable PC is every remote worker’s nightmare. It usually means ...

While you might love boasting about the benefits of your dedicated battlestation over a laptop or mobile device, there are ...

LogMeIn Free is gone, but don’t panic: You can find alternative remote-access tools that cost the same low price of nothing at all. Whether you need to access a document, collaborate with a colleague, ...

Symantec pcAnywhere 11.0 adds technical-support tools for businesses, but home users won't find enough new here to justify an upgrade. No argument: long-distance PC troubleshooting saves time and ...