Business Wire

Aquant Collaborates with Oracle to Optimize How Field Service Organizations Operate and Deliver Service

NEW YORK--(BUSINESS WIRE)--Aquant, a Service Intelligence platform that gives service leaders, technicians, and teams the most vital information they need for every service encounter, and a member of ...
Business Today

Oracle unveils Generative AI features to enhance organizational customer service

At Oracle CloudWorld 2023, Oracle has integrated New generative AI-powered capabilities in Oracle Fusion Cloud Customer Experience (CX) The new capabilities will help service agents, field technicians ...
dbta

Oracle Releases New AI-Driven Workflows to Automate the Complete Customer Service Lifecycle

Oracle is offering new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase productivity, better understand customer issues ...
Yahoo Finance

Oracle Introduces New AI-Driven Workflows to Help Organizations Automate the Complete Customer Service Lifecycle

AUSTIN, Texas, Oct. 9, 2024 /PRNewswire/ -- Oracle today announced new AI-powered capabilities within Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service that help service teams increase ...
CIO

Oracle adds agentic AI to Fusion Cloud CX

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care. Aiming to deliver end-to-end service automation, ...
dbta

Oracle NetSuite Officially Acquires Next Technik to Improve the Efficiency of End-to-End Field Service Operations

Oracle announced it has acquired Next Technik, a leading provider of field service management solutions for NetSuite customers which is now part of the Oracle NetSuite organization. This acquisition ...