CMS Wire

Oracle Introduces Generative AI Capabilities to Help Organizations Improve Customer Service

New generative AI-powered capabilities in Oracle Fusion Cloud Customer Experience (CX) help service agents, field technicians, and customers solve issues faster "To create outstanding customer ...
CIO

Oracle adds agentic AI to Fusion Cloud CX

New AI-powered capabilities in Oracle Fusion Cloud Service and Oracle Fusion Cloud Field Service promise to automate around-the-clock customer care. Aiming to deliver end-to-end service automation, ...
Destination CRM

Pandemic Challenges Companies to Master Customer Signals, Oracle Execs Say at Cloud CX Virtual Summit

Companies shifting their customer service agents to remote locations amid the COVID-19 pandemic needed, and still need, to master customer signals Oracle executives said at the Oracle Cloud CX Virtual ...
Nasdaq

Oracle (ORCL) Releases Agent Service to Cloud CX for Utilities

Oracle ORCL recently introduced Oracle Utilities Agent Service, a cloud application specifically for utility customer service teams. Agent Service combines Fusion CX and utility applications to ...
SiliconANGLE

Oracle taps generative AI to improve customer services and boost marketing and sales

Oracle Corp. is jumping on the generative artificial intelligence train with the addition of dozens of new capabilities designed to help organizations boost productivity in areas such as customer ...
Destination CRM

Medallia to Integrate with Oracle Cloud CX

Medallia plans to integrate its Experience Cloud with Oracle CX Service to deliver real-time feedback on what customers think and feel about customer service interactions. Medallia's planned ...