Ready access to myriad information sources has put B2B buyers in charge of the sales process. They decide when they’re ready to engage with a sales rep. In response, B2B sellers are being forced to ...

The independent Siebel Systems, bought by Oracle for over $5 billion last year, had not pledged to support Linux. It had, however, worked with IBM to ensure that Siebel CRM could work with DB2 ...

Forbes contributors publish independent expert analyses and insights. I write about tech that impacts my small business - and yours. If you want to know where CRM is headed just take a look at what ...

Oracle released its latest semiannual upgrade of its Siebel CRM On Demand product. Unlike previous releases that focused on smaller changes and tweaks, Release 14 incorporates substantial improvements ...

While RightNow has a vision for how customer experience will evolve over the coming years to encompass mobile computing, the main issue facing RightNow's customers is what to make of Oracle. Oracle is ...

Oracle is buying knowledge management vendor InQuira in order to improve the capabilities of its Fusion and Siebel CRM (customer relationship management) applications, Oracle announced Thursday. Terms ...

Oracle has ramped up its efforts to fuse its CRM functionality with its IP telephony components. The business software conglomerate unveiled today Oracle Contact Center Anywhere 8.1, the first major ...