Your initial interactions with customers can make or break their long-term relationship with your business. When building a customer onboarding program, one size does not fit all. Just as you ...

As COO of Fundamentally Games, this is the second time I've been responsible for building a team from the ground up. I'm always learning and looking to improve how we support our team, often driven ...

AI has become a useful catchall tool for content marketers and other salespeople, but its efficiency doesn’t end at generating text. Many employers are looking into AI as a valuable partner in ...

Day one of anything new can become either a remarkable moment—or an unremarkable one. If you lead a team and hire people, you have an amazing opportunity and responsibility to shape your new team ...

A successful SaaS onboarding experience does two things: A poor experience, on the other hand, is like a bad first date. You might have a great product, but if the initial encounter is unpleasant, you ...

Onboarding new employees is an important time for any organization — after all, it's your opportunity to integrate new team members into your company and its culture. But the onboarding time frame ...

When done well, onboarding new clients can mark the beginning of a long-term, successful relationship. Done poorly, however, you’ll likely see clients jumping ship and finding yourself where you might ...

According to HubSpot, happy customers are the top referral sources for companies. But turning a new client into a happy customer requires a successful customer onboarding strategy. If the experience ...

For Advisorhub, Jeff Nash shares some thoughts on how financial advisor practices can invest in technology to lure top-notch advisors to their firm. Technology solutions should offer specific benefits ...