The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. BY Leena Iyar First ...

One of the core aspects of any company is the onboarding process. After all, the effective hiring of a company's staff, as well as their adaptation and effectiveness in their roles, depend on this ...

The old saying, “You only get one chance to make a first impression” doesn’t just apply to first dates. It’s an important truth for companies in any industry to consider as they craft their onboarding ...

Most onboarding processes were designed to benefit the employer far more than the employee. After more than a decade in the food service industry, my sister-in-law Jessica knows a thing or two about ...

Engagement and customer experience make up 52% of the reasons customers leave in the first 90 days Respondents believe if the abandonment rate was reduced by 50%, it would increase customer ...

Opinions expressed by Entrepreneur contributors are their own. Whether you’re a digital agency or a professional services business, client onboarding is a critical process to get right. Nail it, and ...

Opinions expressed by Entrepreneur contributors are their own. Most companies know that onboarding is an important part of the hiring process, but many still underestimate just how vital it is that ...

Companies can never get stagnant on improving their customer experience. Yet too often, good customer service may focus solely on having more positive face-to-face interactions instead of addressing ...

For a lot of companies, onboarding new customers isn’t a regular part of the conversation. Many just leave it to their salespeople, which means your sales team is likely either dumping your customers ...