Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Virgin Media O2 customers will know all too well how frustrating dealing with the telecoms giant can be. The company, which merged the two major brands in 2021, has often topped the list of the most ...

-- Virgin Media O2 has set up a new UK team of over 500 highly skilled customer service agents dedicated to resolving the most complicated and sensitive issues, including bereavements, complex ...

As part of its ongoing customer service transformation, Virgin Media O2 has created and launched its own AI tool, Lumi AI, that helps agents by analysing conversations in real-time and providing ...

An O2 customer has been left baffled after having their account "shut" having seen a phone order wrongly deemend to be FRAUD. O2 has come under fire from a customer who wrote into the Guardian ...

O2's corporate customer services people were able to solve my problem, but the brand damage had already been done at customer facing retail level. Going back a few years now, I used to say that the ...

O2 new national Wi-Fi network is free of charge, to anyone and everyone, whether they're O2 customers or not. And there isn't even a catch... Richard Trenholm Former Movie and TV Senior Editor Richard ...

MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--WSO2 today announced that O2 Slovakia, one of the top three mobile service providers in Slovakia, has developed its game-changing self-care mobile app using the ...

Aiming to provide what it calls a slick and efficient experience for customers in retail stores and other public spaces, O2 Business has launched Spatial Insights, a technology that uses video ...

Virgin Media O2 has announced a new £10 per month mobile plan on the O2 network that offers unlimited calls and texts plus 10GB of data to anyone in the UK on low incomes and who currently receive ...