Crave can exclusively reveal the malaise at the heart of O2 customer support. The mobile network's problems, we have discovered, stem from a peculiar recruitment policy -- namely offering employment ...

Designed to provide customers with a range of exclusive rewards, prizes, and experiences every Monday, the program represents a significant refresh of O2’s Priority service, which is available to all ...

Virgin Media O2 has doubled down on its use of AI in its customer services department as it plots a turnaround on its customer service. The company has struggled to integrate Virgin Media and O2 since ...

O2 is set to scrap its pay-as-you-go data SIMs for existing customers from this Friday. O2 is axing SIMs which are commonly ...