PITTSBURGH — A Target 11 investigation exposed potentially critical limitations of the 911 emergency system when using a cellphone. Eighty percent of 911 calls are made from cell phones, but Rick ...

Before the 1960s, the United States didn’t have one universal phone number for Americans to call if they needed help from the police or fire department. Callers simply had to know the phone number for ...

In October, the average wait time to get a simple question answered by the Department of Social Services in Connecticut was ...

A call center system should reduce business costs while helping your sales and customer service reps perform at their best. Modern platforms offer a range of advanced tools that give both users and ...

CNET looks behind the scenes to see why some 911 systems shut down temporarily over the past month and how we can get out of this mess. Marguerite Reardon started as a CNET News reporter in 2004, ...

Your phone displays "No Caller ID" whenever the caller has chosen to hide their phone number from your screen. This differs from "Unknown Caller" or "Private Number," which typically point to ...