When a human sustains a wound that pierces the skin, the process of blood clotting begins. The damaged cells release chemicals that activate platelets in the bloodstream. Not only do platelets begin ...

I’m working with a prominent tech company to accelerate an innovative culture and mindset. As we did a deep dive on the culture at design firm IDEO, one executive noted something unusual. As the ...

As a business owner, nothing can ruin your day as fast as a negative customer review posted online. There is, however, a silver lining. Negative feedback allows you to learn from your mistakes and ...