As I mentioned in my previous post, "AI in Your Contact Center: Understanding the Basics," the use of natural language processing (NLP) to conduct a conversation with a customer is far and away the ...

This article will look at how NLP and conversational AI are being used to improve and enhance the call center operations. Natural language processing (NLP) and conversational AI are often used ...

Snorkel AI, the data-centric AI platform company, today announced that Georgetown University's Center for Security and Emerging Technology (CSET) is using Snorkel Flow to build next-generation NLP ...