Companies, across a variety of industries, are increasingly taking a multi-channel approach to core product and service ddelivery. While a company-owned website or app often remains the primary way ...

Editor’s note: this is the second in a two-part series. Read Part One here. Last week, we discussed how to tie mobile and social profiles to the customer lifecycle in order to deliver the right kind ...

It’s no secret that today’s consumers expect good customer experiences. And personalization is at the core of positive CX. Though powered by multi-channel marketing platforms, digital asset management ...

SINGAPORE, Dec. 08, 2025 (GLOBE NEWSWIRE) -- EngageLab, a global leader in AI-powered omnichannel customer engagement and marketing technology, officially launches its new AI-driven customer service ...

When I ask retail CIOs about the greatest challenges associated with current store operations and technologies, multi-channel customer interaction ― or lack thereof ― consistently tops the list. Today ...

DUBAI -- Sahm Technologies, the IT subsidiary of Emaar Group, has entered into a partnership with US-based Talisma Corporation, which provides multi-channel customer relationship management (CRM) ...