Microsoft on Tuesday said it will introduce new artificial intelligence tools for customer service call centers. Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a ...

Microsoft, which has backed ChatGPT creator OpenAI, is taking AI technology into a number of fields of the business world with what it calls Copilot technology, which is capable of summarizing emails ...

Over the AI hype yet? Corporations everywhere definitely aren’t, particularly with the latest report that Microsoft saved a whopping half a billion dollars in the last year alone with the technology.

Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

The Redmond, Wash., company on Monday unveiled an early version of Microsoft Product Licensing Advisor, a new online service designed to help IT users make product selections, find the most ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Call center analytics is the process of collecting and ...