Patients deserve transparent measures of quality in healthcare, but a lack of standards and auditing for these measures can do more to misinform consumers than guide their choices, according to ...

Six Sigma provides a framework for measuring process performance and making improvements to better meet customer needs. Although full-scale Six Sigma implementations are usually limited to large ...

Meaningfully measuring performance is one of the hardest tasks for team managers in Agile environments. It is not only difficult, but most of the time, adopting ephemeral metrics can become ...