Key performance indicators (KPIs) are the compass that guides businesses toward their goals. They can help you make data-driven decisions, but they can also point you toward your true north: customer ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

Frei, Frances X., and Dennis Campbell. "Managing Service Operations: The Managerial Research Design Process." Harvard Business School Teaching Note 608-155, April 2008.

As a term, business service management (BSM) was first included in the 2007 version of Information Technology Infrastructure Library (ITIL), where its definition was “the management of business ...

Managing a modern business is inherently complex, with lots of moving parts and dots to connect. Complexity is a fact of life - whether you are managing a supply chain, a factory, or a product design ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

Newest SRM platform capabilities automate the management of assets and external service events using existing fleet tools and applications. Glen Allen, VA (PRWEB) - Decisiv, Inc., the industry leader ...

Field service leaders automate and streamline processes in myriad ways. There’s no right answer to the question of how to digitally transform a field service organization. That said, a good litmus ...