Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

Freshworks' Mukesh Mirchandani discusses trends, challenges and proven approaches to delivering customer experience in our latest DX Leaders profile. While working at a Wendy’s during his college ...

Learn more about customer interaction at CRM Evolution 2022. See more videos from CX Connect 2021 on the CRM YouTube channel. Read the complete transcript of this clip: Daniel Ziv: Now let's dive into ...

Opinions expressed by Entrepreneur contributors are their own. As companies continue to move to automation (hello, ChatGPT) to save money, one thing is getting lost: the kind of customer service that ...

Marketers have long known the benefits of mining and archiving customer data. But what if a company used data to enhance experiences by anticipating customer needs? Imagine if a company knew your name ...

As the economic fallout from the COVID-19 pandemic continues, businesses are facing nearly unprecedented risk that their commercial customers, who may have been transformed from financially strong to ...

Bank fees. Few words evoke consumer vitriol faster. Dissatisfaction with escalating checking and ancillary fees for banking services is making competition for customer loyalty in retail banking ...

The retail industry has taken a hit in recent years, thanks in part to changing customer preferences, the rise of online shopping, and increasing pressure from global competitors—not to mention the ...

While most companies were beginning to tinker with AI tools after ChatGPT’s viral debut in late 2022, iQor already had a 12-year head start. The global business process outsourcing firm known for ...

The nature of customer service continues to change as large companies look for ways to save money while managing ever-increasing numbers of customers. Instead of calling an 800 number and speaking ...

The coronavirus (also known as COVID-19) has already had a significant worldwide impact. Many businesses are likely to encounter difficulties with at least some of their IT service providers, as broad ...

Miles Morgan Travel, Althams Travel and Hays Travel are among travel agencies that have welcomed research by Which? confirming high street agents offer “exceptional” customer service.